Getting Solar Safely

Our Work Practises Ensure We Continue to Safely Supply and Install Solar

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We Can Safely Meet Your Need for Solar

Solar is an essential service and the well-being and health of our customers and employees is our top priority. As a CEC Approved Solar Retailer, SolarBright has work practises that allow us to safely supply and install solar for families and businesses.

clean energy approved

As many families are forced to school their children and work from home, customers will see their electricity consumption and power bills rise dramatically.

Smart families realise that installing solar will protect them from bill shock. We have also noticed that during these uncertainties, solar with batteries are becoming essential items for homeowners who want to achieve secure energy availability.

In order to help our customer’s buy and install solar and keep them safe from COVID-19, SolarBright has working procedures that ensure  there is no need for close contact with our employees. As an essential service we can continue to safely install solar panels and solar batteries.

CONSULTATIONS: Unlike many competitors, we have always offered an obligation free in-home consultation to best understand our customer requirements and during the current time we have suspended this service unless it is absolutely essential In its place we can still do a consultation with you, either on-line or over the phone, at a time convenient for you.

PROPOSAL: After the consultation our team will prepare a tailored solar proposal with the best solar solution that meets your individual needs. This proposal will be emailed to you and your consultant will set up a time to call you and go through it and answer any questions you may have.

SITE INSPECTION: We will call you to organise a site inspection to take photos and inspect the meter box and roof condition. Our employee will maintain physical distancing if the they must interact with you. If a site inspection can’t be done, we will let you know what photos are needed and how to send them to us.

INSTALLATION: When our installers arrive on site they will call you to discuss the installation and confirm any details needed. When the install is complete the installer will call you to let you know. The following day a member of our customer care team will call to discuss the next steps to complete the installation documents.

 

If on occasion our staff need to enter your home, they will call you and let you know so it can be done safely. Sometimes our installers need to access your roof cavity. If they need to come in our staff will:

  • Sanitise their hands before entering your home
  • Wear face masks in the home
  • Practise physical distancing from you.

 

IF YOU OR ANY OF YOUR FAMILY ARE SICK OR ARE IN QUARANTINE!

Please notify us before any scheduled inspection or installation and we will re-schedule for you. Of course, SolarBright will ensure our people attending site are healthy.

 

Download The Information Sheet Here 

Free Consultation - 1300 852 622


Please contact us today for more information or to organise a COVID safe consultation or proposal.

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Customer Reviews

  • Jordy was brilliant from go to whoa. He really knows his products and didn't pressure us into the priciest option. We were always confident that he was putting our needs before his commission. The installation team was very professional and did a more than tidy job, and Jordy's excellent customer service did not evaporate as can so often be the case with less scrupulous operators. He came by post-installation to run us through the ins and outs of the system and its various user interface and explain ways to get the best possible deal out of energy providers. Thank you, Jordy!!

    Brent & Kate

  • My wife and I just wanted to drop you a line to let you know we are very, very happy with the tubular skylights. Your installer was great as well. Every part of the process was professional and quality.

    Cath and JohnKellyville

  • Extremely happy with SolarBright product and service. The installation process was easy and completed in one day. They were very responsive and knowledgeable and everything went very smoothly I was very satisfied with them, dealing with Paul and Thomas I liked their professionalism and the knowledge they had about the product. Overall Highly recommended.

    Helen - Jan 2020

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